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Troubleshooting and Fixes


NOVASTOR - Error e0010010: Client file is busy, retry                                                            Posted 13-May-2012

On investigation we found this issue to be an error in Volume Shadow Copy.

This could have been created by overfilling the Hard Disk, so make sure you have at least 20% free disk space

To check if you have the same scenario causing your issue look here:-

  • In Event Logs --> Application look for Event ID 12366 details here
  • Under System Protection attempt to create a Restore Point - do you get an error?

We resolved the issue by performing the following steps:-

When you turn Volume Shadow Copy on the system should automatically create a Restore Point. This indicates all is working again with Volume Shadow Copy.

When you run the Batch file to re-register the missing DLLs you may get some errors - for the parts of VSS that are not applicable to your version of Windows. This Batch file was designed for Windows 2008, however we ran on Windows Vista and it worked for us.

Re-Run your NOVASTOR Backup.


WINDOWS UPDATE - Error Code 80072EFD                                                                           Updated 16-January-2013


When you have a Windows 7 PC/Laptop that gives this error when running Windows Update and Windows update advises "Managed by your system administrator" this may fix it.

run REGEDIT and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

Alter "UseWUServer"=dword:00000000


Try Windows Update again.


INTERNET EXPLORER - res://ieframe.dll/acr_depnx_error.htm                                            Posted 4-June-2010

If you get an error from Internet Explorer 8 (our experience is with IE8) that advises:-

        "Internet Explorer has closed the web page to help protect your computer"

        and has "res://ieframe.dll/acr_depnx_error.htm #{your web address}"  in the address line, then this is a possible solution.

     We found it related to Norton System Works, where it was storing passwords.

     1. Run "System Configuration Utility"

        Start --> run --> Msconfig

    2. in "Startup" Tab - Uncheck AcctMgr where the Command is "C:\Program Files\Norton System Works\Password Manager""


E-MAIL - Restore Deleted Items from an Outlook PST File                                                     Posted 15-June-2009

This guide will instruct you how to recover all, or most, of your deleted messages since the last time you ran “Compact Now” on your e-mail.

When you haven’t closed and opened Outlook in between you’ll have the best results. If you have restarted Outlook in between the results are unpredictable.

If the items aren’t restored at the first attempt you could try again and delete more or other characters in the middle of the pst-file but it might result in the loss of an item and it is not a guarantee it will will work.

The best way is always to restore from backup, preventing is better then curing.

  1. Locate the Outlook PST file and create a copy of it to work with, don't use the original file
  2. Open the *.pst file in a hexadecimal editor.
  3. In the column on the right side overwrite character 7 to 13 with spaces. In the hexadecimal column (left column) block 7 to 13 will display 20 (hexadecimal value for a space)
  4. Save the PST file
  5. As you have now corrupted your pst file you need to run SCANPST.EXE to repair it
  6. When SCANPST has repaired your pst file open in it Outlook and look in the Deleted Items folder or in the original folder to locate your deleted items.
E-MAIL - Lost E-mails or E-mails Disappear                                                                             Updated 15-March-2009

When you have your Outlook PST File stored on another computer, or in a different location,  and you loose the link to that PST File, when opening Outlook it gives an error message that you OK, it will create a new empty PST File.

It would be prudent to take backup copies of both the new and old files before starting.

This procedure is for Outlook 2007, but Outlook 2003 should be similar.

Recover Old Emails Procedure

1.       Open Outlook

2.       Right Click Personal Folders, then Click “Properties for Personal Folders”, then Click

          Advanced and find the location and name of the current file.

3.       Close Outlook

4.       Open Windows Explorer and go to where the file is,

    e.g. C:\Documents and Settings\user\Local Settings\Microsoft\Outlook

5.       Rename the outlook file e.g. Outlook.pst  change to Outlook.tmp.pst

6.       Open Outlook again, it will give you an error message PERSONAL FOLDERS and show        

          “..{the filename}..      cannot be found” (as you have renamed it) Click OK.

7.       Browse around the system to where the old file was, and click on it, Click Open.

8.       Outlook will give you a couple of error messages and close, just click OK on these.

9.       Open Outlook again, all your old emails should be there.

Import emails from the “new” PST File (created in error) to your “old” emails, procedure:-

1.    Open Outlook

2.    From the File pull down Click Import and Export

3.    Select "Import from another Program or file" Click Next

4.    Select Personal Folders File (.pst) Click Next

5.    Browse to the “new” file it created that you renamed previously

  e.g. C:\Documents and Settings\user\Local Settings\Microsoft\Outlook.tmp

6.    Leave the Replace Duplicates with items Imported checked, Click Next

7.    Click on Personal Folders, make sure Include Sub Folders is Checked,

  Check box "Import Items into the same folder in “Personal Folders”", Click Finish

8.    The items should now start importing.


This procedure may need to be repeated if you have multiple PST Files.


E-MAIL - Outlook Exchange Mailbox Cleanup Error                                                                   Posted 22-February-2009

     This problem occurred with Outlook 2007, however it may also happen with Outlook 2003.


             On the effected PC/Laptop

1.       Create an empty PST File - either 2003 or 2007 format, depending on which version you have.

2.       Export everything from Outlook to empty PST File.

3.       Remove the E-mail Account.


In Exchange

1.       Remove the Mailbox

2.       In User Maintenance Delete the email and exchange attributes on the effected user.

3.       Re-create the Mailbox

4.       Re-Create the users E-mail and exchange attribute

             On the effected PC/Laptop

1.       Via Control Panel --> Mail, re-create the E-mail Account

2.       Import mail from PST File

3.       Allow folders to sync.

4.       Test



Please E-mail your comments about any solution, so we can improve the procedure.